Portal Support

The From "U" Baby Video Portal is a tool created for our users with many benefits.  One of the biggest being the ability for users to purchase and create videos at their leisure so that the process remains fun and enjoyable, as you can do it when your ready. 

Other features and benefits of the portal are:

• Your video available for viewing/download via the portal typically, within the hour.

• Access to free learning content/videos

• Free early education and developmental resources

• Free printable activities

• Articles by our Founder/Educator/Mommy-preneur, DeAndra Dyson, a.k.a. The SubUrban Mom

• Customers can save and return to complete the creation/set-up of their videos (incomplete videos can be found under "drafts" within the portal)

• Uploaded files are saved to user's personal portal; making previously uploaded files easily accessible when creating additional videos

• For your security, payment information is NOT saved to the portal or your personal portal account

You can access the From "U" Baby Video Portal using the login credentials you created during purchase two ways.  Going directly to the sign in page https://www.fromubaby-videos.com/login or via "my account" from our homepage. 

There are two options.

1. You can go straight to the sign in page of the portal using the following link https://www.fromubaby-videos.com/login and sign in using the login credentials you created when you purchased your video.

2. Go to our homepage www.fromubaby-videos.com -->> locate the "My Account" button/link in the top right-hand corner of screen -->> from drop-down click "login"-->> login using the credentials you created when you first purchased your video.

NOTE: If you do not remember your login info, simply use the "forgot password" function located on the sign in page, under the email/password fields.

 If you do not remember your login info... 

1. Go to the From "U" Baby Video Portal sign in page https://www.fromubaby-videos.com/login 

2. Use the "forgot password" function located on the sign in page, under the email/password fields.  

2a. You will be prompted to enter your email.  Use the email you used when you purchased your video.  

2b.  Press submit. 

3. Afterward, you will receive an email with instructions and link to reset your password. 

The From "U" Baby Video Portal aka Baby Video Portal is fairly simple and straight to the point but it does have its nuances.  Here are some of the basics...

 Once signed in using https://www.fromubaby-videos.com/login or visiting www.fromubaby-videos.com -->> "My Account" (top right)-->>login

You arrive at the portal homepage 

Any video purchased but not completed at the time of purchase would be in the "drafts" section with the portal.

Sign in here-->> the "drafts" tab is toward the upper-middle part of the screen

From the drafts screen-->> hover over the video placeholder/picture you'd like to complete-->> click the little icon in the upper right corner of the video-->> complete the set-up process-->> review-->> submit

Afterwards, you will receive an email stating your video has started processing, and another within the hour stating your video has been created.  At which time you can return to the portal to view and/or download your video for your learning little.

Both completed and incomplete videos can be accessed via the From "U" Baby Video Portal.

Once signed into the portal

• Complete videos can be seen on the homepage of the portal under the "my videos" tab

  • Hover over videos to reveal the date created, video type, and status

• Video Status

  • If videos say complete that means they are ready for viewing and/or downloading 

  • If videos say processing that means the software is still putting your video together

    • Videos typically process within 1 hour.  Anything more than 1.5 hr. please contact us.

• To view/download hover over video-->> use download icon to open video-->> play or use the little 3 dot menu (within video player) -->> select download

• Incomplete videos, videos you have not completed set-up for, can be found under the "drafts" tab.

  • Hover over videos to reveal the date created, video type, and status

• Photo files over 3M typically take a little longer to upload.

• You can not upload more than one photo at a time.  Please be patient, especially during our Beta testing.

• If you are having issues where a picture/photo is stuck in upload spinney mode, please click the "x" in the upper corner of that particular upload window and retry.

• If you are in the process of uploading the many photos allowed for the "family association" section and are having issues please do not refresh your browser, it will clear what you have uploaded to that point.  Instead, close the particular upload window that is giving an issue and click Save & Continue and then exit if need be.